While a pivot to remote sales and home vehicle deliveries has provided greater convenience to consumers, the approach could expose dealers to a nearly 50-year-old federal law that regulates their ability to conduct a sale at a setting other than their permanent place of business.
F&I strategies need to focus on building long term customer relationships, not just profit per vehicle retail.
Kerri Wise spoke with Staff Reporter Jackie Charniga on the new direction for the industry, meeting consumer demand and the role of digital sales amid the inventory shortage.
Compliance services are seeing a surge in business this year with regulators pledging increased scrutiny of F&I practices.
It's the first automaker for which every model currently sold in the U.S. has been designated a Top Safety Pick Plus.